Delivery Process

• Home & Office NZ delivers to all residential homes in Wellington.

• Delivery fee: $20 per order.

• Delivery is scheduled once payment (or upfront subscription payment) has been confirmed.

• Customers will receive a confirmation message before delivery.

2. Refund Policy

• Customers may request a refund within 7 days of receiving their item.

• Refunds apply if:

  • The product is unused and in original condition, or

  • The item is faulty, damaged, or not as described.

• Refunds are processed within 5–10 business days.

• Delivery fees are non-refundable unless the product arrives damaged or faulty.

3. Damaged or Faulty Products

• Customers must notify Home & Office NZ within 48 hours if their product is damaged or faulty.

• Photos must be provided for assessment.

• If the fault is from the manufacturer:

  • A replacement will be arranged, or

  • A refund will be issued depending on the situation.

• All faulty products are protected under the Consumer Guarantees Act (CGA).

4. Subscription Payment Policy

Home & Office NZ offers an interest-free weekly subscription payment option.

First & Second Purchase

• Customer must pay 80% upfront before delivery.

• Remaining 20% is paid weekly.

Third & Fourth Purchase

• Customer must pay 50% upfront before delivery.

• Remaining 50% is paid weekly.

Fees

• $25 Administration Fee: applied when setting up or adjusting subscription plans.

• $25 Cancellation Fee: charged if the customer cancels a subscription before completing payments.

Missed Payments

• A missed payment notice will be sent within 24 hours.

• Customers have 7 days to clear the missed payment.

• If more than 2 payments are missed, Home & Office NZ may:

  • Pause future purchases,

  • Request full remaining balance, or

  • Cancel the subscription.

5. Home & Office NZ Responsibilities

Home & Office NZ is responsible for:

• Providing accurate and honest product descriptions.

• Delivering products in a timely manner once payments are confirmed.

• Complying with NZ consumer protection laws.

• Keeping customer information private and secure.

• Handling returns, refunds, and replacements fairly.

6. Customer Responsibilities

Customers are responsible for:

• Providing correct delivery information.

• Inspecting products at the time of delivery.

• Making all weekly subscription payments on time.

• Reporting faults or damages within the required timeframe.

• Understanding payment obligations before committing to a purchase or subscription.

7. Privacy Policy

Home & Office NZ collects customer information such as:

• Name

• Address

• Phone number

• Email

• Payment details

This information is used ONLY for:

• Order processing

• Delivery

• Payment arrangements

• Customer communication

Home & Office NZ does not sell or share personal information except when required to process payments securely or comply with NZ law.
All data is stored securely under the Privacy Act.

8. Manufacturer Delays & Faulty Goods

• Some items may be on backorder or supplied directly from manufacturers.

• Customers will be updated on any delays.

• If delays become unreasonable, customers may request:

  • A replacement, or

  • A refund

• Manufacturer faults are protected under the Consumer Guarantees Act.

9. Legal Compliance

Home & Office NZ complies with all New Zealand laws, including:

Consumer Guarantees Act (CGA)

• Products must be of acceptable quality and match their description.

Fair Trading Act (FTA)

• Home & Office NZ will not mislead or deceive customers in marketing or sales.

Privacy Act

• All customer information is protected and used only for business purposes.

10. Non-Payment Policy

If a customer fails to maintain subscription payments:

• A reminder will be issued.

• Failure to pay within 7 days may result in:

  • Suspension of subscription,

  • Full balance being required,

  • Additional administration fees, or

  • Referral to a collection service (only as a last resort).